Terms of Service

1. About anambaby

anambaby ("we", "us", "our") is an online platform operated from Ireland that lets independent baby and kids' class instructors ("Instructors") publish classes and accept bookings, and lets parents and carers ("Parents") discover and book those classes. By accessing or using the platform at anambaby.com (the "Service"), you agree to these Terms of Service ("Terms"). If you do not agree, do not use the Service.

These Terms form a legally binding contract between you and anambaby. They are governed by Irish law and any dispute is subject to the exclusive jurisdiction of the Irish courts, without prejudice to mandatory consumer-protection rights you may have under the law of your country of residence within the EU.

2. anambaby is a platform — not a class provider

anambaby is a marketplace and software platform. We do not provide, run, supervise, host, deliver, instruct, or take part in any class listed on the Service. Each Instructor operates an independent business, in their own name, on their own premises (or hired venue), under their own insurance, qualifications and tax registration.

Any contract for a class is formed directly between the Parent and the Instructor. anambaby is not a party to that contract. We are not the Instructor's employer, agent, partner, joint venturer, or franchisor.

Information shown on the Service about an Instructor — including class descriptions, qualifications, Garda vetting status, insurance details, prices, schedules, photos and reviews — is supplied by the Instructor or generated from documents they upload. While we apply automated checks and reminders, we do not independently verify every statement made by Instructors and we do not warrant that any Instructor information is accurate, complete or current.

3. Eligibility and accounts

• You must be at least 18 years old and capable of forming a binding contract under Irish law to create an account.
• You must give accurate information when registering and keep it up to date.
• You are responsible for keeping your login credentials confidential and for all activity under your account.
• We may suspend or close any account that breaches these Terms, or that we reasonably believe poses a safety, legal or reputational risk.

4. Instructor obligations

Instructors are solely responsible for the lawful, safe and professional operation of their classes. By listing a class you confirm and agree that:

• You hold a current Garda vetting disclosure under the National Vetting Bureau (Children and Vulnerable Persons) Acts 2012–2016, where the activity falls within "relevant work" with children.
• You comply with Children First: National Guidance for the Protection and Welfare of Children and the Children First Act 2015, including mandated-person reporting obligations where they apply to you.
• You hold appropriate public liability and, where required, professional indemnity insurance for the activity, venue and ages you teach.
• You hold any qualifications you claim to hold, and you teach within the scope of those qualifications.
• You comply with all applicable Irish law, including health and safety, planning, food safety, consumer-rights, tax (including VAT registration where your turnover exceeds the relevant threshold), and data protection.
• You set your own prices, cancellation, refund and rescheduling policies, communicate them clearly to Parents at the point of booking, and honour them.
• You issue receipts and invoices and account for your own tax. anambaby is not your accountant and the figures we display (revenue, VAT alerts, payout history) are estimates for your convenience only.
• You will not list classes that are unlawful, unsafe, misleading, or that infringe a third party's rights.

You indemnify anambaby against any third-party claim, loss, fine, penalty or expense (including reasonable legal fees) arising from your classes, your acts or omissions, your breach of these Terms, or your failure to comply with any law applicable to your business.

5. Parent obligations

• You are booking a class run by an independent Instructor. Read the Instructor's description, age guidance, cancellation policy and venue information before booking.
• You confirm that you (or the child's parent or guardian, where you book on their behalf) consent to the child taking part and have disclosed any relevant medical, allergy or accessibility information to the Instructor.
• You will follow the Instructor's reasonable instructions during the class and treat the Instructor, other Parents, children and venue with respect.
• Children remain at all times the responsibility of their parent or guardian unless the class is expressly a drop-off class clearly described as such by the Instructor.

6. Bookings, payments and refunds

Bookings and payments are processed by our payment partner (currently Stripe). When you book and pay, the payment is collected on behalf of the Instructor and remitted to them, less our platform fee and Stripe's processing fees.

Fees: use of the platform is free of subscription. We charge a platform fee of 2% per booking plus standard Stripe processing fees. Fees may change on 30 days' notice posted on this page.

Refunds, cancellations and rescheduling are governed by the Instructor's published policy and the protections you have as a consumer under the Consumer Rights Act 2022 and, where applicable, your right of withdrawal under the European Union (Consumer Information, Cancellation and Other Rights) Regulations 2013. Because most classes are scheduled "leisure activities" for a specific date, the statutory 14-day cooling-off period does not generally apply once the class has been booked for a specific date and time. The Instructor remains responsible for honouring their own policy.

Refund requests should be raised first with the Instructor through the platform. Where the Instructor fails to respond or refuses a refund that you believe is due, contact us and we will mediate in good faith, but anambaby has no obligation to refund money out of its own funds for a service supplied by an Instructor.

7. Reviews and user content

You may post reviews, photos, messages and other content ("User Content"). You keep ownership of your User Content. You grant anambaby a worldwide, royalty-free, non-exclusive licence to host, store, reproduce, adapt and display your User Content for the purpose of operating and promoting the Service.

You must not post content that is unlawful, defamatory, harassing, discriminatory, sexually explicit, identifies a child in a way that endangers them, or infringes intellectual property. We may remove content that breaches these Terms or that we reasonably believe is harmful, without notice.

8. Safeguarding and emergencies

If you have an immediate child-protection concern, contact An Garda Síochána on 112 or 999 and Tusla — the Child and Family Agency. anambaby is not an emergency service and cannot intervene in real time. Where you raise a safeguarding concern with us about an Instructor on the platform, we will act in good faith — including, where appropriate, suspending the Instructor's account — but we are not a regulator and we do not investigate complaints in a quasi-judicial capacity.

9. AI features

The Service includes AI-assisted features (for example, suggested class descriptions, Instagram captions and re-engagement emails). AI output may be inaccurate, biased or out of date. Instructors are solely responsible for reviewing, editing and approving any AI-generated content before publishing or sending it, and for ensuring it complies with applicable advertising, consumer and data-protection law.

10. Disclaimer of warranties

To the maximum extent permitted by law, the Service is provided "as is" and "as available". We do not warrant that the Service will be uninterrupted, error-free, secure against attack, or that any information or AI output is accurate. We do not warrant the quality, safety, legality or suitability of any class, Instructor, venue or Parent.

11. Limitation of liability

Nothing in these Terms limits any liability that cannot lawfully be excluded, including liability for death or personal injury caused by our negligence, for fraud, or for breach of your statutory rights as a consumer in Ireland.

Subject to that:

• anambaby is not liable for any loss, injury, damage, illness, theft, or harm arising out of or in connection with a class, the conduct of an Instructor, the conduct of any Parent or child, the condition of any venue, the accuracy of any Instructor's qualifications, vetting or insurance information, or any contract formed between a Parent and an Instructor.
• We are not liable for indirect, incidental, special, consequential, or punitive loss; loss of profit, revenue, goodwill, anticipated savings, or business; or loss of data.
• Our total aggregate liability to you for all claims arising out of or relating to the Service in any 12-month period is limited to the greater of (a) €100 and (b) the platform fees we earned from your activity in that period.

12. Suspension and termination

You may close your account at any time from your profile page. We may suspend or terminate your access if you breach these Terms, if we are required to do so by law, or if we reasonably believe it is necessary to protect users, the Service or a third party. Termination does not affect rights or obligations that have already accrued.

13. Changes to the Service or these Terms

We may update these Terms from time to time. Material changes will be notified to you by email or in-app at least 14 days before they take effect. Continued use of the Service after the effective date constitutes acceptance.

14. Contact and complaints

Questions, notices and complaints: hello@anambaby.com.

As a consumer resident in the EU you may also use the European Commission's Online Dispute Resolution platform at ec.europa.eu/consumers/odr, and you may contact the Competition and Consumer Protection Commission (CCPC) in Ireland.